Welcome to (mest-egypt.com)
Introduction
These terms and conditions (“Terms and Conditions”) apply to the Website and all of its divisions. These terms and conditions are designed to inform you of your rights and obligations when using MEST Egypt’s services, and or solutions.
By visiting the Website, the Customer acknowledges their acceptance of the present Terms and Conditions. If you do not agree with them, you should not use this website. The Website operators reserve the right to change, modify, add information to, or remove parts of these terms and conditions of use at any time. Changes will become effective when they are posted on the Website without prior notice. Please check these Terms and Conditions of Use regularly for any updates. Your continued use of the Website following the posting of changes to these Terms and Conditions of Use constitutes your acceptance of those changes.
Website use
To visit this Website, you must be at least 18 years old, or visit the Website under the supervision of a parent or legal guardian.
We grant you a non-transferable or revocable license to use the Website under these Terms and Conditions. The purpose of this license is to shop for personal items sold on the Website. Commercial use or use on behalf of any third party is prohibited, except as clearly and transparently permitted by us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without any prior notice to you.
Certain services and related features that may be made available on the Website may require registration or subscription. Should you choose to register or subscribe to any such services or related features, you agree to provide accurate and current information about yourself and to promptly update such information if there are any changes.
Each user of the Website is solely responsible for keeping passwords and other methods of determining the user account in a proper manner. The account holder is entirely responsible for all activities that occur under his password or account. In addition, you must notify us of any unauthorized use of your password or account. The Website shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of or in connection with your failure to comply with this section.
During the registration process, the customer agrees to receive promotional emails from the site. You can, at a later date, opt out of this option and not receive any promotional emails by clicking on the link at the bottom of any promotional email.
user posts/comments
All your posts on the site and/or what you provide to us, including – but not limited to questions, criticisms, comments, and suggestions, become our sole and exclusive property, and in no way belong to you. In addition to the rights that apply to any type of post, once you share your comments or criticism with us on the website, you also grant us the right to use the name that you display that is directly related to this criticism, comment, or any other content. You are not entitled to use a false e-mail address, claim that you are another person, or attempt to mislead us or any third party regarding the authenticity and reliability of any of the posts. We may delete or modify any of the posts, but we are not obligated to do so.
Approval of orders and price details
The website operators reserve the right to refuse or cancel any order for any reason at any time, so please note that in some cases, an order may not be approved for several reasons. Before we approve the request, we may ask you to provide additional information or other data to verify something, including – but not limited to, phone number and address.
We are keen to provide the most accurate price information to all users who visit the website. However, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. Or the change of the currency conversions of the imported products. Therefore, we reserve the right to refuse or cancel any order. In the event that an item is priced incorrectly, we may, at our sole discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any orders whether or not the order has been confirmed and your credit card charged.
Trademarks and copyrights
All intellectual property rights, whether registered or unregistered, in the website, and all content information and designs contained on the site, are our property, including, but not limited to, text, graphics, software, photos, video, music, and audio, and their selection and coordination, as well as All software compilations, source codes, and major programs. The entire contents of the Website are also protected by copyright as a single work in accordance with the copyright laws of the Arab Republic of Egypt and international conventions. all rights are saved.
Arbitration
In the event of any disputes, controversies, or adversarial situations arising from the interpretation and implementation of these Terms and Conditions, they shall be settled through arbitration by a single arbitrator appointed in accordance with the rules of the Cairo Regional Center for International Commercial Arbitration. The arbitrator must be a person who is legally trained and has experience in the field of information technology and is independent of any of the parties to the contract. The arbitration shall take place in Cairo. The language used in the arbitration proceedings shall be English. The arbitrator’s decision is final and binding and may be transferred to any court in the jurisdiction and applied in accordance with Arbitration Law No. 27 of 1994. Notwithstanding the foregoing, the website operators reserve the right to take the necessary measures to protect intellectual property rights and confidentiality.
Prevailing Law and Judicial Bodies
These Terms and Conditions shall be interpreted and applied in accordance with the laws in force in the Arab Republic of Egypt. Hereby, each party agrees to appear before the judicial courts in Egypt and to waive any objections regarding the venue.
Revocation of consent
In addition to any legal or fairness provisions, we may, immediately and without notice to you, terminate these Terms and Conditions or revoke any or all of your granted rights under the Terms and Conditions. In any event of termination of this contract, you shall immediately stop visiting and using the Website, and in addition to legal or fair action, we may immediately revoke all passwords or other account identification methods granted to you, and refuse your visit or use of this Website entirely or partially. Any invalidation of this Agreement will not affect all rights and obligations (including, but not limited to, payment obligations) of the parties issued prior to the date of contract termination. Accordingly, you agree that the operators of the site will not be liable to you or any other person for the suspension or termination of the service. If you are dissatisfied with this site or with any of the terms, conditions, systems, policies, guidelines, or practices in how the website is managed, then your sole and exclusive action is to stop using it.
- The customer must have only one account on the website.
- The voucher can only be used once per customer.
- In the event that several accounts are created on MEST Egypt website or the purchase voucher is used more than once for the customer, the company has the right in this case to take legal action against this customer.
- In the event of a breach of these laws, the legal team of MEST Egypt will deal with the customer, deactivate his account and prevent him from making any orders on the MEST Egypt website.
- Please note that purchased items are subject to availability.
Refund and Returns Policy
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. As Inks, Cartridges, and accessories cannot be returned.
Additional non-returnable items:
- Gift cards
- Downloadable software products
How to return a product:
To return your product, you should mail your product to MEST Egypt, 6 El Sahaba Mosque Street.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain amount of days.
Refund and Return Conditions:
We only replace items if they are defective or damaged. If you need to exchange it for the same product, send us an email at product@mest-egypt.com and send your item to MEST Egypt, 6 El Sahaba Mosque Street.
Sale items:
Only regular-priced items may be refunded. We won’t refund Sale products.
Gift Cards:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. A gift certificate will be mailed to you once the returned item is received.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Contact your credit card company before contacting us. As it may take some time before your refund is officially posted.
You can also contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at product@mest-egypt.com.
Contact us at hanan@mest-egypt.net for further questions related to refunds and returns.